Terms & Conditions
By proceeding with your purchase at Pavo Textiles LLC you signify that you have read our Safety and Instructions pages, you agree to use our wraps in a safe manner, and that the care of your baby is solely your responsibility.
Returns & Exchanges
Pavo Textiles will accept returns and exchanges from the original customer of brand new unwashed unworn merchandise within 15 days of receipt. All returns will be subject to a 10% restocking fee. Returns and exchanges must be in brand new condition with all tags, boxes, and paperwork intact. Returns and exchanges may not have been worn, washed, stained, or damaged in any way. The item must be in the original as-new condition. Returns and Exchanges are non-transferable.
Please write to customer service at firstname.lastname@example.org for refund/exchange approval before returning an item for refund or exchange.
All items sold as second quality and all sale items are final sale and are exempt from our return policy.
Exchanges can only be made for in-stock items.
Refunds will be issued once item has been received at Pavo Textiles. Please allow at least 72 hours for the refund to be processed. Items return without all original materials will incur an $18 fee.
Shipping costs and Express shipping costs on both international and domestic orders are non-refundable. Pavo Textiles will cover the cost of return shipping if the item being returned/exchanged has a serious manufacturer's defect or flaw. The cost of return shipping is the customer's responsibility if an item is being returned because of personal preference or for variations considered within tolerance for a first quality wrap. Delivery confirmation and insurance is highly recommended.
Pavo Textiles is not responsible for items that are lost by the USPS or any other delivery provider, including purchases, returns, or exchanges. Packages marked as Delivered by the postal system are not eligible for a refund of any kind.
PURCHASE FOR PERSONAL USE ONLY
You may purchase products from Pavo Textiles LLC for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept the Pavo Textiles General Terms and Conditions of Sale. WE RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION.
All in-stock orders will ship within one week of purchase, barring holidays and Sundays.
Priority shipping within the United States is not less than $12-18.
Priority shipping to Canada is not less than $30.
Priority shipping to anywhere else in the world is not less than $50.
All shipping prices are subject to change and are determined by weight.
Prices throughout the site are in USD.
Pavo Textiles is unable to combine shipping on orders. Pavo Textiles will only ship to the shipping address in the Shipping Information field on the order.
Pavo Textiles is not responsible for customs fees or import duties in the User's destination country. If you have any questions or concerns about customs, please email customer service at email@example.com. We are unable to lower the value of merchandise on customs forms.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Pavo Textiles may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
1320 N. Euclid Ave
Upland CA 91786
This document was last updated on March 21, 2013